Frequently asked questions

No. An enquiry just tells us what you need. An order exists only after we both confirm the requirements and quotation in writing. A payment counts only after it has been verified in our bank account.

By bank transfer to the account named on your written quotation, in three milestones: 50% to start, 40% at preview, 10% before launch. We do not take card payments online for Sri Lanka yet.

No. You register and own your domain, in your name, and pay the registrar directly. We help you connect it to the website.

Managed hosting, SSL and basic backups for the first 12 months are included. From year two, hosting and technical care renews yearly at the rate shown on the package. It does not include unlimited edits, new features, traffic or storage.

Nobody can honestly guarantee that. We set up the technical basics — fast pages, clear titles and descriptions, structured data and search-engine indexing — so search engines can understand your site. Rankings and AI answers depend on many things outside our control.

One consolidated list of changes within the approved scope. Launch includes 1 round, Growth 2 and Pro 3. New features, extra pages and redesigns are quoted separately.

When the first payment has cleared, you have sent the content we asked for, the requirements are confirmed in writing and any access we need is available. Late content or feedback moves the date.

Yes, as an add-on. Every translated page is translated and checked by a person before launch — we do not publish machine translations.

No. It is an optional monthly service, set up only from facts you approve. It answers from your approved information, hands complex questions to you, and never invents prices, availability or policies.

See the refund policy. In short: before work starts we refund the initial payment less any third-party costs already paid; once work has started, completed milestones are not refundable.

Launch and Growth collect booking requests that you confirm yourself. Booking Pro connects an agreed booking system; its subscription and fees are paid by you to that provider.

No — listing and marketplace accounts stay with you. Your website links to them where you want.

Small menu updates are covered by a support plan; Growth and Pro can include a simple editable menu where agreed in the order.

We link to the delivery platforms you already use. Accounts and commissions stay between you and the platform.

We load the listings you send at launch. Growth and Pro include a listing-management workflow so your team can add and update them.

Only if the portal offers an approved feed or API. That is scoped and quoted separately.

Yes, as the content-writing add-on. We draft from the facts you give us and you approve every page before launch.

Enquiries arrive by email and can include a WhatsApp click-to-chat button; exact routing is confirmed in the order.

Only with Appointment Pro and a booking system that supports it. Launch and Growth send a request that you confirm.

Yes. Prices on your site come from the price list you approve — we do not guess them.

One eligible gateway is integrated in the store packages. The gateway must approve your business; we help with the technical setup.

We load the products you send at launch up to the package limit. Your team can add more afterwards.