Payments, cancellation and refunds

How you pay

• Bank transfer to the account named on your written quotation. Check the account name before you pay; we will never ask you to pay a personal account or change details by WhatsApp alone.
• Milestones: 50% to start, 40% when the preview is ready, 10% before launch (unless your quotation says otherwise).
• A payment counts only when it reaches our account. Send us the bank reference; we confirm in writing once it is verified.

If you cancel

• Before work starts (no content received and no design started): we refund the initial payment, less any third-party costs already paid for you (for example licences you asked us to buy).
• After work has started: milestones already completed are not refundable. If you cancel during a milestone, we refund the part of that milestone not yet worked on, at our reasonable estimate shared with you in writing.
• Hosting and care renewals: refundable within 14 days of the renewal date if you have not used the renewed period for changes.
• Domains are bought by you from your registrar; refunds for domains follow the registrar's policy.

If we cannot deliver

If we cannot deliver the agreed scope for reasons on our side, we refund what you paid for the undelivered milestone.

How refunds are paid

To the bank account the payment came from, within 14 working days of agreement. We record every refund against your order with its bank reference.